Shipping Information
**Shipping Information**
We strive to ensure that you receive your products as quickly as possible and in perfect condition. Below we explain our policies and delivery times to help you plan your purchases:
**1. Order Processing:**
All orders are processed within 1-2 business days. Once processed, you will receive a shipping confirmation with the details and tracking number so you can track your order at all times.
**2. Estimated Shipping Times:**
- **Standard Shipping:** 2 to 3 business days
Premium Shipping: 24 hours.
Pickup in store: free
**3. Shipping costs:**
We offer free shipping on orders over €60 to all of mainland Spain. For orders below this amount or for international shipments, shipping costs will be calculated at checkout.
PENINSULA
| Delivery Times | Term | Price |
|---|---|---|
| Standard Shipping | 2 - 3 days | 4,99€ |
| Express Shipping | 1 day | 7,99€ |
| Free Shipping (from 60€) | 1-3 day | Free |
BALEARICS
| Delivery Times | Term | Price |
|---|---|---|
| Standard Shipping | 3 - 5 days | 12.99€ |
Las Palmas
| Delivery Times | Term | Price |
|---|---|---|
| Standard Shipping | 3 - 5 days | *Under consultation |
- Shipments to Las Palmas are subject to an exceptional fee due to customs inspections. Contact us through the following two channels:
Emal: info.akatsukistore@gmail.com
Instagram: Private message to @Akatsukistore_BCN
Europe
| Delivery Times | Term | Price |
|---|---|---|
| Standard Shipping | 3 - 5 days | *Temporarily unavailable |
**4. Track your Order:**
To track the status of your shipment, you can use the tracking number that we will provide you when processing your order. You just need to enter this number on our courier service page.
**5. Return Policies:**
In the event that the product is defective, we will replace it with an identical one, free of charge, provided that the manufacturer/supplier accepts it as a manufacturing error.
1. If the return is due to a manufacturing/supplier error, shipping costs will be borne by Akatsuki Anime Store.
2. If the reasons for return are other or the Manufacturer/Supplier does not consider the product to be defective, the return will be accepted but all costs arising from receiving the merchandise and refunding the money will be borne by the buyer.
The refund will be made once the product has been received in our stores and it has been confirmed that everything is correct.
If you need to make a return or exchange, please refer to our **Return Policies** section for the steps and requirements.
We are committed to providing you with an excellent shopping experience and are here to answer any questions you may have about the shipping process.
Thank you for trusting us!